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Return & Refund Policy

1. Eligibility for Returns

We want you to be completely satisfied with your purchase from Side Alley UK. If for any reason you are not, you may return items within 30 days of delivery. To be eligible for a return:

• Items must be unworn, unwashed, and in their original condition.
• Tags and packaging must be intact.
• Proof of purchase (order confirmation or receipt) is required.

Please note that items such as underwear, swimwear, or personalized products cannot be returned for hygiene and customization reasons.

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2. Process for Returns

To initiate a return, please contact our customer service team at +44 7851 317019 or via Instagram @sidealleyuk. Once approved, you will receive instructions on how to send the item back.

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a tracked delivery service to ensure safe arrival.

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3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days.
• Refunds are issued to the original payment method.
• Shipping costs are non‑refundable unless the return is due to our error.

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4. Exchanges

If you wish to exchange an item for a different size or color, please contact us before returning the product. Exchanges are subject to stock availability.

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5. Long‑Term Guarantee

We believe in the quality of our products. If you experience a manufacturing defect within 6 months of purchase, we will replace or refund the item free of charge. This guarantee does not cover damage caused by misuse, accidents, or normal wear and tear.

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6. Contact Information

For any questions about returns or refunds, please reach out to us:
📞 +44 7851 317019
📸 Instagram: @sidealleyuk

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